·16d ago
fromPlayer Community Lead
Weekly Updates on Rise of Castles (40th @2026)
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How are losses and rewards counted?
Eden costs; island thrones/chests/CoP; All-Star distribution/replays/bets; Rally rank and alliance rewards?
Thanks @Koekedoeks, @Myani for Eden costs; @OJAN, @Caliowiel for 96% loading and login trouble; @Jack Sparrow+ for All-Star distribution; @Lord SJP and others for Rally scores and rewards.
Eden reopened; tile costs and free resets need checks. Island cause is known; some have compensation records, losses differ. All-Star distribution is fixed; two matches get no replay; betting cases remain unresolved. Rally uses final scores and alliance at payout.
What we can confirm:
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Eden Tiles and Resets: Map Restored; Prior Costs Need Account Checks
Lords paved roads, claimed tiles, spent stamina and rations; refresh cleared tiles and spawns.
@jiangnian traced refresh failure to late reward settings. Eden reopened; tiles and spawns cleared, stamina restored.
Yet restored access and stamina do not settle rations, tile materials or paid season content.
Some got incident mail; differing costs need map, mail and purchase checks. No uniform extra plan exists.
Free Specialization resets are separate.
One Lord was told a free reset was mailed and claimed; they found none in their bag, used an Honor Shop basic reset and bought a pack. Mail, claim and use need checking.
Another used no reset before maintenance, so no used-item refund applied. The promised free mail still needs checking.
Free and paid resets and tile costs will be handled separately, not in one mail.
For tile, ration, reset or season purchase issues, send Support server, time, mail and bag screenshots.
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Treasure Island Entry: Cause Found; Losses Checked Separately
On September 26, some Lords stalled at 96% entering Treasure Island; retries left some unable to log in.
Thrones, chests, CoP points and rankings may have been affected.
@jiangnian found uncleared timed-out tasks amid a surge; retries built a queue, blocking some accounts.
Service recovered; some players confirmed re-entry.
Two post-merge logins involved old-server cache. Clearing it helps those, not Island congestion.
Results vary by account.
One Lord has island compensation mail on record; that account claimed all 9 Strongest Kingdom chests, so none were reissued.
Another planned 9 chests but completed only 4. Different account; the rest’s eligibility needs checking.
A third got no compensation for “no event-window login.” Later checks found same-account activity that day; entry, matches and rewards during Island hours need checking.
Abnormal-entry accounts are listed; throne, CoP, castle attacks and personal/alliance rank awards need separate checks.
For missed rewards, send Support event, time, rank, chest progress or screenshots. No single rule applies.
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All-Star: Distribution Fixed; No Extra Replay for Two Matches
All-Star concerns distribution, replay requests and missing betting rewards.
First, distribution.
Captains saw missing/unresponsive buttons. @muyi found missing reward names in Divisions 4–6.
Hotfixed on September 27.
@jiangnian found issuance records for two groups. Distribution is fixed; missing members need mail/claim checks.
Two teams asked why theirs were not replayed like others.
@jiangnian confirmed neither match is on the replay list. Finals ended; neither will be replayed.
Earlier “possible omission; further review” was preliminary, not replay eligibility; the reviewed list decides.
Some betting cases remain under review.
Two Server 851 winning-bet cases have conflicting mail records. We’re rechecking wagers, settlement and mail.
We’ll check issuance and receipt, then handle rewards based on findings.
We’ll finish checks soon, not leave cases at “still investigating.”
For missing winning-bet rewards, send Support round, team, stake and mailbox screenshot. We’ll check wagers and handle omissions.
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Dragon Master Rally: Final Scores Set Rank; Membership at Payout Sets Alliance Rewards
Rank and rewards are separate.
A Lord saw their alliance first before the end but second in the final mail, raising doubts.
@jiangnian checked: first 979,000 points, their alliance 903,140. Second place was correct.
Rivals scored late, passing the earlier lead. No final-score error was found; first-place rewards will not replace second-place rewards.
Some points came from late-joining members who scored then left.
@jiangnian said new members’ scoring impact may change later. No method, version or date is set; result stands.
Rewards depend on alliance at payout.
@Lord SJP’s alliance has a payout record at 07:10 game time on September 28. Personal mail and claim need checking.
Another left the old alliance before payout. Rewards follow membership then; Support did not reissue its reward.
If display conflicts with payout records, send Support final rank, payout time, alliance and mailbox screenshot.
-
Results hinge on tile clearing, island entry, betting mail and alliance membership at payout.
For personal tiles, entry, bets or rewards, send Support account ID, server, time, event and mail screenshots. Long-term ideas go to Bounty Feedback Channel. @jiangnian and @muyi will follow up.
Thanks, Lords, for timelines and screenshots. We’ll state verified results and give clear answers once cases are checked.
ROCs Operations Team
-
How are losses and rewards counted?
Eden costs; island thrones/chests/CoP; All-Star distribution/replays/bets; Rally rank and alliance rewards?
Thanks @Koekedoeks, @Myani for Eden costs; @OJAN, @Caliowiel for 96% loading and login trouble; @Jack Sparrow+ for All-Star distribution; @Lord SJP and others for Rally scores and rewards.
Eden reopened; tile costs and free resets need checks. Island cause is known; some have compensation records, losses differ. All-Star distribution is fixed; two matches get no replay; betting cases remain unresolved. Rally uses final scores and alliance at payout.
What we can confirm:
-
Eden Tiles and Resets: Map Restored; Prior Costs Need Account Checks
Lords paved roads, claimed tiles, spent stamina and rations; refresh cleared tiles and spawns.
@jiangnian traced refresh failure to late reward settings. Eden reopened; tiles and spawns cleared, stamina restored.
Yet restored access and stamina do not settle rations, tile materials or paid season content.
Some got incident mail; differing costs need map, mail and purchase checks. No uniform extra plan exists.
Free Specialization resets are separate.
One Lord was told a free reset was mailed and claimed; they found none in their bag, used an Honor Shop basic reset and bought a pack. Mail, claim and use need checking.
Another used no reset before maintenance, so no used-item refund applied. The promised free mail still needs checking.
Free and paid resets and tile costs will be handled separately, not in one mail.
For tile, ration, reset or season purchase issues, send Support server, time, mail and bag screenshots.
-
Treasure Island Entry: Cause Found; Losses Checked Separately
On September 26, some Lords stalled at 96% entering Treasure Island; retries left some unable to log in.
Thrones, chests, CoP points and rankings may have been affected.
@jiangnian found uncleared timed-out tasks amid a surge; retries built a queue, blocking some accounts.
Service recovered; some players confirmed re-entry.
Two post-merge logins involved old-server cache. Clearing it helps those, not Island congestion.
Results vary by account.
One Lord has island compensation mail on record; that account claimed all 9 Strongest Kingdom chests, so none were reissued.
Another planned 9 chests but completed only 4. Different account; the rest’s eligibility needs checking.
A third got no compensation for “no event-window login.” Later checks found same-account activity that day; entry, matches and rewards during Island hours need checking.
Abnormal-entry accounts are listed; throne, CoP, castle attacks and personal/alliance rank awards need separate checks.
For missed rewards, send Support event, time, rank, chest progress or screenshots. No single rule applies.
-
All-Star: Distribution Fixed; No Extra Replay for Two Matches
All-Star concerns distribution, replay requests and missing betting rewards.
First, distribution.
Captains saw missing/unresponsive buttons. @muyi found missing reward names in Divisions 4–6.
Hotfixed on September 27.
@jiangnian found issuance records for two groups. Distribution is fixed; missing members need mail/claim checks.
Two teams asked why theirs were not replayed like others.
@jiangnian confirmed neither match is on the replay list. Finals ended; neither will be replayed.
Earlier “possible omission; further review” was preliminary, not replay eligibility; the reviewed list decides.
Some betting cases remain under review.
Two Server 851 winning-bet cases have conflicting mail records. We’re rechecking wagers, settlement and mail.
We’ll check issuance and receipt, then handle rewards based on findings.
We’ll finish checks soon, not leave cases at “still investigating.”
For missing winning-bet rewards, send Support round, team, stake and mailbox screenshot. We’ll check wagers and handle omissions.
-
Dragon Master Rally: Final Scores Set Rank; Membership at Payout Sets Alliance Rewards
Rank and rewards are separate.
A Lord saw their alliance first before the end but second in the final mail, raising doubts.
@jiangnian checked: first 979,000 points, their alliance 903,140. Second place was correct.
Rivals scored late, passing the earlier lead. No final-score error was found; first-place rewards will not replace second-place rewards.
Some points came from late-joining members who scored then left.
@jiangnian said new members’ scoring impact may change later. No method, version or date is set; result stands.
Rewards depend on alliance at payout.
@Lord SJP’s alliance has a payout record at 07:10 game time on September 28. Personal mail and claim need checking.
Another left the old alliance before payout. Rewards follow membership then; Support did not reissue its reward.
If display conflicts with payout records, send Support final rank, payout time, alliance and mailbox screenshot.
-
Results hinge on tile clearing, island entry, betting mail and alliance membership at payout.
For personal tiles, entry, bets or rewards, send Support account ID, server, time, event and mail screenshots. Long-term ideas go to Bounty Feedback Channel. @jiangnian and @muyi will follow up.
Thanks, Lords, for timelines and screenshots. We’ll state verified results and give clear answers once cases are checked.
ROCs Operations Team