·9/16/2026
fromPlayer Community Lead
Weekly Updates on Last Shelter (38th @2026)
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Recently, client stability and event rewards have been the main focus of feedback.
After updating, some iOS players experienced frequent crashes—every few minutes in severe cases—with screen flickering and overheating. During Autumn Rendezvous, chest rewards failed to arrive and the Panther mount wasn't received despite meeting conditions. In Eden challenges, capturing forests and abandoned farms didn't advance quest progress. Players also reported chat failing to load or send messages.
Confirmed missing Autumn Rendezvous rewards, including the Panther mount, have been reissued. The Eden tile-capture bug is fixed with compensation sent. iOS crashes and chat loading remain unresolved; @mingxuan, @jiuyan, and @yimu continue following up.
Thank you to @Kabran, @warrior182, @King Smack, @VOVAN SPB, @Merkule$e, @REAL UNDERDOG, @littleb, and others for sharing device models, recordings, screenshots, and steps. Details like pre-crash actions, Eden tile types, and chat duration have been essential for our investigation.
Below is where each issue currently stands.
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iOS Crashes: More Device Models Affected, Optimization Continuing
Some iOS players reported frequent crashes after updating—every 5–10 minutes in some cases—with screen flickering, glitches, or overheating.
Clearing cache, reinstalling, or switching networks didn't always help. Some players even crashed while submitting Support tickets, affecting both feedback and gameplay.
Previously concentrated on iPhone XR, similar reports have now expanded to more iOS devices.
@mingxuan and @jiuyan continue investigating using device data and stability logs. Crashes appear linked to memory usage and certain rendering scenarios, occurring more often during frequent screen switches, map dragging, or loading heavy visuals.
This issue is still under active optimization and not yet fully resolved.
If crashes persist, please reach out through Support with your device model, iOS version, client version, time, and a recording or description of pre-crash actions. More complete data helps narrow down the root cause faster.
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Autumn Rendezvous: Chest, Panther & Doomsday Reward Issues Addressed
During Autumn Rendezvous, several reward issues emerged.
@King Smack and others reported missing chest rewards after purchase; some met conditions but didn't receive the Panther mount.
Doomsday rewards became unclaimable when the entrance closed early while the event was still running, leaving eligible players unable to claim.
@安崚 confirmed the early Doomsday closure was caused by an end-time config error; missing chest rewards and Panther mounts related to distribution records.
All confirmed affected accounts have had rewards reissued, including the Panther mount. The time config has been corrected.
If you met conditions but rewards are still missing, please submit the event page, server, reward name, and screenshots through Support for account-level verification.
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Eden Season Quests: Tile Capture Progress Bug Fixed
During Eden challenges, multiple Commanders reported that capturing forests and abandoned farms didn't increase quest counters.
@VOVAN SPB, @Merkule$e, and others spent considerable Stamina repeatedly capturing tiles, but progress stayed stuck, temporarily blocking season challenge completion.
@wujiu confirmed the issue was in the counting logic for forest and farm tiles—valid captures weren't recorded, not due to wrong tiles or player error.
The counting bug is fixed; valid captures now correctly advance progress.
Compensation has been sent to accounts confirmed to have lost Stamina or missed quest completion due to this bug.
If captures still don't register after the fix, please submit your server, tile type, time, and quest screenshots before and after capture.
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Chat Loading Issues: Previous Fix Didn't Fully Resolve, Investigation Continuing
Multiple cross-server players again reported chat failing to load or messages failing to send. Re-logging or reinstalling didn't always restore it.
@REAL UNDERDOG, @littleb, and others confirmed both alliance and world chat could be affected. @littleb noted a previous "fixed" response, yet problems persisted in actual use.
For that reason, we won't repeat a "fixed" conclusion this time.
@yimu is re-investigating to identify specific trigger conditions across servers, languages, and account states.
Chat loading issues remain under active investigation.
If chat fails to load or messages won't send, please note your server, time, channel, client version, and screenshots. How long the issue lasted and whether re-logging helped will also assist the investigation.
--
Known issues with Autumn Rendezvous and Eden quests are addressed; iOS crashes and chat loading still need follow-up. We'll continue monitoring feedback on fixes to confirm gameplay has returned to normal.
For personal rewards, quest progress, or account issues, please submit your account ID, server, time, and screenshots through Support. Gameplay feedback and suggestions can be discussed in community topics or the Bounty Feedback Channel.
@mingxuan, @jiuyan, @安崚, @wujiu, @yimu, and team continue reviewing related content.
Thank you again for sharing device info, screenshots, recordings, and post-fix feedback. We'll keep following up on unresolved issues.
See you in the next update.
The Last Shelter Operations Team
--
Recently, client stability and event rewards have been the main focus of feedback.
After updating, some iOS players experienced frequent crashes—every few minutes in severe cases—with screen flickering and overheating. During Autumn Rendezvous, chest rewards failed to arrive and the Panther mount wasn't received despite meeting conditions. In Eden challenges, capturing forests and abandoned farms didn't advance quest progress. Players also reported chat failing to load or send messages.
Confirmed missing Autumn Rendezvous rewards, including the Panther mount, have been reissued. The Eden tile-capture bug is fixed with compensation sent. iOS crashes and chat loading remain unresolved; @mingxuan, @jiuyan, and @yimu continue following up.
Thank you to @Kabran, @warrior182, @King Smack, @VOVAN SPB, @Merkule$e, @REAL UNDERDOG, @littleb, and others for sharing device models, recordings, screenshots, and steps. Details like pre-crash actions, Eden tile types, and chat duration have been essential for our investigation.
Below is where each issue currently stands.
--
iOS Crashes: More Device Models Affected, Optimization Continuing
Some iOS players reported frequent crashes after updating—every 5–10 minutes in some cases—with screen flickering, glitches, or overheating.
Clearing cache, reinstalling, or switching networks didn't always help. Some players even crashed while submitting Support tickets, affecting both feedback and gameplay.
Previously concentrated on iPhone XR, similar reports have now expanded to more iOS devices.
@mingxuan and @jiuyan continue investigating using device data and stability logs. Crashes appear linked to memory usage and certain rendering scenarios, occurring more often during frequent screen switches, map dragging, or loading heavy visuals.
This issue is still under active optimization and not yet fully resolved.
If crashes persist, please reach out through Support with your device model, iOS version, client version, time, and a recording or description of pre-crash actions. More complete data helps narrow down the root cause faster.
--
Autumn Rendezvous: Chest, Panther & Doomsday Reward Issues Addressed
During Autumn Rendezvous, several reward issues emerged.
@King Smack and others reported missing chest rewards after purchase; some met conditions but didn't receive the Panther mount.
Doomsday rewards became unclaimable when the entrance closed early while the event was still running, leaving eligible players unable to claim.
@安崚 confirmed the early Doomsday closure was caused by an end-time config error; missing chest rewards and Panther mounts related to distribution records.
All confirmed affected accounts have had rewards reissued, including the Panther mount. The time config has been corrected.
If you met conditions but rewards are still missing, please submit the event page, server, reward name, and screenshots through Support for account-level verification.
--
Eden Season Quests: Tile Capture Progress Bug Fixed
During Eden challenges, multiple Commanders reported that capturing forests and abandoned farms didn't increase quest counters.
@VOVAN SPB, @Merkule$e, and others spent considerable Stamina repeatedly capturing tiles, but progress stayed stuck, temporarily blocking season challenge completion.
@wujiu confirmed the issue was in the counting logic for forest and farm tiles—valid captures weren't recorded, not due to wrong tiles or player error.
The counting bug is fixed; valid captures now correctly advance progress.
Compensation has been sent to accounts confirmed to have lost Stamina or missed quest completion due to this bug.
If captures still don't register after the fix, please submit your server, tile type, time, and quest screenshots before and after capture.
--
Chat Loading Issues: Previous Fix Didn't Fully Resolve, Investigation Continuing
Multiple cross-server players again reported chat failing to load or messages failing to send. Re-logging or reinstalling didn't always restore it.
@REAL UNDERDOG, @littleb, and others confirmed both alliance and world chat could be affected. @littleb noted a previous "fixed" response, yet problems persisted in actual use.
For that reason, we won't repeat a "fixed" conclusion this time.
@yimu is re-investigating to identify specific trigger conditions across servers, languages, and account states.
Chat loading issues remain under active investigation.
If chat fails to load or messages won't send, please note your server, time, channel, client version, and screenshots. How long the issue lasted and whether re-logging helped will also assist the investigation.
--
Known issues with Autumn Rendezvous and Eden quests are addressed; iOS crashes and chat loading still need follow-up. We'll continue monitoring feedback on fixes to confirm gameplay has returned to normal.
For personal rewards, quest progress, or account issues, please submit your account ID, server, time, and screenshots through Support. Gameplay feedback and suggestions can be discussed in community topics or the Bounty Feedback Channel.
@mingxuan, @jiuyan, @安崚, @wujiu, @yimu, and team continue reviewing related content.
Thank you again for sharing device info, screenshots, recordings, and post-fix feedback. We'll keep following up on unresolved issues.
See you in the next update.
The Last Shelter Operations Team
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