·9/9/2026
fromPlayer Community Lead
Weekly Updates on Last Shelter (37th @2026)
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Recently, we've seen concentrated feedback across several areas: Arena battles, hero skins, autumn events, and client stability.
Some Commanders entered Arena battles only to find hero skills and Poison Blade accessories not activating properly, leading to losing streaks and affected rankings. Others found that purchased or already-owned hero skins suddenly stopped displaying. During the autumn events, the Check-in, Limited Purchase Rush, and other activities experienced page loading and reward issues. Garbled text in the Profession Hall, missing heroes in APC formations, pets disappearing, and map crashes also disrupted normal gameplay for some players.
At this point, the Arena battle loading issue has been confirmed, and affected accounts have received compensation. Verified missing skin issues have been restored or reissued, while remaining display anomalies will continue to be fixed in upcoming updates. Autumn event page, item, and reward issues have been addressed individually, with compensation sent to affected accounts. The Profession Hall garbled text and missing APC heroes have been fixed, while pet disappearances and map crashes continue to be investigated and optimized.
Thank you to @Chief_Lightning, @Lukaspanda, @stiiive, @Geoffman, @hoosierfighter55, @Katchit, @Japan Mai, @Coffee馆打烊, @勒涉富 and other Commanders for sharing battle screenshots, purchase records, device models, and detailed accounts of the issues. In particular, the battle replays and ranking records shared for the Arena feedback, as well as purchase timestamps and hero page screenshots for the skin issues, provided crucial evidence for our investigation.
Below is a breakdown of what we've confirmed and where things stand.
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Arena Battle Issues: Skills & Accessories Not Loading Properly -- Affected Accounts Compensated
Some Commanders reported that after entering Arena battles, hero active skills and Poison Blade accessory effects failed to trigger, causing consecutive losses in battles that should have been winnable, with rankings dropping as a result. The issue persisted even after relogging or adjusting formations.
After reviewing battle records, @mingxuan confirmed that in some matches, skill and accessory data failed to load completely upon entering battle, preventing hero skills and Poison Blade effects from functioning normally.
This issue did affect actual battle outcomes and was not caused by player formation choices or operations.
Compensation has been sent via in-game mail to accounts confirmed to have been affected.
Battle loading stability will continue to be optimized. If you encounter skills or accessories clearly not activating in Arena or other battle modes again, please submit the battle time, matchup information, and battle reports or recordings through Support to help us investigate further.
--
Hero Skin Display: Missing Issues Resolved, Display Anomalies Continue to Be Fixed
Several categories of skin feedback emerged recently.
@Chief_Lightning reported that after purchasing the Iron Claw skin, it didn't display properly on the hero interface. @Lukaspanda, @junpeyforsale and other Commanders encountered already-owned skins disappearing from their lists. Additionally, some skins displayed with incorrect sizing or positioning on the hero preview page.
After investigation, @sihai and @wujiu confirmed these issues did not stem from a single cause.
Some purchased skins failed to sync to the client's owned list in a timely manner, resulting in skins that were "obtained but not visible." Some skins encountered display state errors after version updates. The sizing issues were related to resource adaptation on specific interfaces.
At this point, missing skins and related items on verified accounts have been restored or reissued. Skin display and list loading issues have also been scheduled for fix in upcoming updates.
If a purchased or already-owned skin still fails to display, please submit your server number, skin name, purchase or acquisition time, and screenshots of the hero page and skin list through Support, and we'll verify on a per-account basis.
--
Autumn Event Issues: Related Page, Item, and Reward Problems Addressed
During the Autumn Affection event period, several different issues surfaced:
The Autumn Check-in opened late on some servers, leaving players temporarily unable to see the event entrance or view rewards after completing check-in. The Limited Purchase Rush page appeared blank, preventing normal viewing of event content. Pumpkin items in the bag only showed a "Dismantle" button with no normal use option, leading some Commanders to accidentally dismantle the item. After Oblivion settlement, some alliance rewards failed to distribute properly. The Neural Key pack also experienced shop refresh issues.
@安崚 and @yimu separately verified event open statuses, page configurations, and reward records, while @mingxuan followed up on the concentrated page loading issues during the event period.
Confirmed affected accounts have received corresponding reward or item reissues. For cases where Pumpkins were accidentally dismantled, the items have been restored.
It's worth noting that the Pumpkin issue was not a case of players "not knowing how to use the item"--the item button configuration was genuinely incorrect at the time, showing only the "Dismantle" option, and players had no way to recover the item after accidental dismantling.
Related page and item configurations have been corrected. Going forward, when multiple events run concurrently, we'll continue to monitor page loading and reward distribution stability.
If an event has ended but rewards still haven't arrived, or if item buttons clearly don't match normal usage, please submit the event name, server number, time of occurrence, and relevant screenshots through Support.
--
Client Display & Crashes: Garbled Text and APC Issues Fixed, Pets and Crashes Continue to Be Followed Up
Beyond event and battle issues, this period also brought several client-related feedback items.
@Coffee馆打烊 reported garbled text appearing in the Profession Hall and certain resource bars. Although a fix had been previously announced, it didn't actually cover all interfaces.
@Japan Mai, @Jaksiu, @OKkub and other Commanders reported that some heroes suddenly stopped displaying in APC formations, making it impossible to select them for deployment.
Other players encountered pets disappearing, as well as the game crashing directly when entering or dragging the world map. A small number of reports also noted Alliance Dock building materials displaying as 0, which has since returned to normal display.
After investigation, @sihai and @wujiu confirmed that the Profession Hall garbled text and missing APC heroes were primarily related to interface resource loading, and these issues have been fixed in subsequent updates.
Pet disappearances cannot currently be attributed to a single cause. After ongoing investigation, @jiuyan found that some cases involve display state sync delays, while others relate to the current usage state of pet items, so each case still needs to be assessed on an individual account basis.
Map crashes, previously reported on certain iPhone devices, have now appeared on additional device models. @mingxuan continues to follow up on client memory and map loading optimizations.
If the Profession Hall garbled text or missing APC heroes persist after the update, try relogging to confirm. If the issue continues, please submit page screenshots and your client version through Support.
For pet disappearances, please provide the pet name, time of occurrence, and screenshots of the interface before and after the anomaly. For map crashes, please include your device model, OS version, client version, and what you were doing before the crash (or a screen recording). This information helps the team determine whether new trigger scenarios have emerged.
--
We'll continue monitoring the actual performance of fixes for the Arena, autumn event, and certain display issues confirmed and addressed this period. Content with room for further optimization--including skin display, pet states, and map crashes--will also continue to be tracked based on new feedback.
For issues involving personal rewards, skins, pets, or account status, please submit your account ID, server number, time of occurrence, and relevant screenshots through Support. For gameplay experience, rule clarifications, and interface suggestions, feel free to continue discussions in the corresponding community topics or the Bounty Feedback Channel.
@mingxuan, @jiuyan, @yimu, @安崚, @sihai, @wujiu and other responsible parties will continue reviewing related content.
Once again, thank you to all Commanders for continuing to share battle reports, screenshots, device information, and operation details, and for providing feedback on actual results after issues are addressed.
See you next time.
LS Operations Team
--
Recently, we've seen concentrated feedback across several areas: Arena battles, hero skins, autumn events, and client stability.
Some Commanders entered Arena battles only to find hero skills and Poison Blade accessories not activating properly, leading to losing streaks and affected rankings. Others found that purchased or already-owned hero skins suddenly stopped displaying. During the autumn events, the Check-in, Limited Purchase Rush, and other activities experienced page loading and reward issues. Garbled text in the Profession Hall, missing heroes in APC formations, pets disappearing, and map crashes also disrupted normal gameplay for some players.
At this point, the Arena battle loading issue has been confirmed, and affected accounts have received compensation. Verified missing skin issues have been restored or reissued, while remaining display anomalies will continue to be fixed in upcoming updates. Autumn event page, item, and reward issues have been addressed individually, with compensation sent to affected accounts. The Profession Hall garbled text and missing APC heroes have been fixed, while pet disappearances and map crashes continue to be investigated and optimized.
Thank you to @Chief_Lightning, @Lukaspanda, @stiiive, @Geoffman, @hoosierfighter55, @Katchit, @Japan Mai, @Coffee馆打烊, @勒涉富 and other Commanders for sharing battle screenshots, purchase records, device models, and detailed accounts of the issues. In particular, the battle replays and ranking records shared for the Arena feedback, as well as purchase timestamps and hero page screenshots for the skin issues, provided crucial evidence for our investigation.
Below is a breakdown of what we've confirmed and where things stand.
--
Arena Battle Issues: Skills & Accessories Not Loading Properly -- Affected Accounts Compensated
Some Commanders reported that after entering Arena battles, hero active skills and Poison Blade accessory effects failed to trigger, causing consecutive losses in battles that should have been winnable, with rankings dropping as a result. The issue persisted even after relogging or adjusting formations.
After reviewing battle records, @mingxuan confirmed that in some matches, skill and accessory data failed to load completely upon entering battle, preventing hero skills and Poison Blade effects from functioning normally.
This issue did affect actual battle outcomes and was not caused by player formation choices or operations.
Compensation has been sent via in-game mail to accounts confirmed to have been affected.
Battle loading stability will continue to be optimized. If you encounter skills or accessories clearly not activating in Arena or other battle modes again, please submit the battle time, matchup information, and battle reports or recordings through Support to help us investigate further.
--
Hero Skin Display: Missing Issues Resolved, Display Anomalies Continue to Be Fixed
Several categories of skin feedback emerged recently.
@Chief_Lightning reported that after purchasing the Iron Claw skin, it didn't display properly on the hero interface. @Lukaspanda, @junpeyforsale and other Commanders encountered already-owned skins disappearing from their lists. Additionally, some skins displayed with incorrect sizing or positioning on the hero preview page.
After investigation, @sihai and @wujiu confirmed these issues did not stem from a single cause.
Some purchased skins failed to sync to the client's owned list in a timely manner, resulting in skins that were "obtained but not visible." Some skins encountered display state errors after version updates. The sizing issues were related to resource adaptation on specific interfaces.
At this point, missing skins and related items on verified accounts have been restored or reissued. Skin display and list loading issues have also been scheduled for fix in upcoming updates.
If a purchased or already-owned skin still fails to display, please submit your server number, skin name, purchase or acquisition time, and screenshots of the hero page and skin list through Support, and we'll verify on a per-account basis.
--
Autumn Event Issues: Related Page, Item, and Reward Problems Addressed
During the Autumn Affection event period, several different issues surfaced:
The Autumn Check-in opened late on some servers, leaving players temporarily unable to see the event entrance or view rewards after completing check-in. The Limited Purchase Rush page appeared blank, preventing normal viewing of event content. Pumpkin items in the bag only showed a "Dismantle" button with no normal use option, leading some Commanders to accidentally dismantle the item. After Oblivion settlement, some alliance rewards failed to distribute properly. The Neural Key pack also experienced shop refresh issues.
@安崚 and @yimu separately verified event open statuses, page configurations, and reward records, while @mingxuan followed up on the concentrated page loading issues during the event period.
Confirmed affected accounts have received corresponding reward or item reissues. For cases where Pumpkins were accidentally dismantled, the items have been restored.
It's worth noting that the Pumpkin issue was not a case of players "not knowing how to use the item"--the item button configuration was genuinely incorrect at the time, showing only the "Dismantle" option, and players had no way to recover the item after accidental dismantling.
Related page and item configurations have been corrected. Going forward, when multiple events run concurrently, we'll continue to monitor page loading and reward distribution stability.
If an event has ended but rewards still haven't arrived, or if item buttons clearly don't match normal usage, please submit the event name, server number, time of occurrence, and relevant screenshots through Support.
--
Client Display & Crashes: Garbled Text and APC Issues Fixed, Pets and Crashes Continue to Be Followed Up
Beyond event and battle issues, this period also brought several client-related feedback items.
@Coffee馆打烊 reported garbled text appearing in the Profession Hall and certain resource bars. Although a fix had been previously announced, it didn't actually cover all interfaces.
@Japan Mai, @Jaksiu, @OKkub and other Commanders reported that some heroes suddenly stopped displaying in APC formations, making it impossible to select them for deployment.
Other players encountered pets disappearing, as well as the game crashing directly when entering or dragging the world map. A small number of reports also noted Alliance Dock building materials displaying as 0, which has since returned to normal display.
After investigation, @sihai and @wujiu confirmed that the Profession Hall garbled text and missing APC heroes were primarily related to interface resource loading, and these issues have been fixed in subsequent updates.
Pet disappearances cannot currently be attributed to a single cause. After ongoing investigation, @jiuyan found that some cases involve display state sync delays, while others relate to the current usage state of pet items, so each case still needs to be assessed on an individual account basis.
Map crashes, previously reported on certain iPhone devices, have now appeared on additional device models. @mingxuan continues to follow up on client memory and map loading optimizations.
If the Profession Hall garbled text or missing APC heroes persist after the update, try relogging to confirm. If the issue continues, please submit page screenshots and your client version through Support.
For pet disappearances, please provide the pet name, time of occurrence, and screenshots of the interface before and after the anomaly. For map crashes, please include your device model, OS version, client version, and what you were doing before the crash (or a screen recording). This information helps the team determine whether new trigger scenarios have emerged.
--
We'll continue monitoring the actual performance of fixes for the Arena, autumn event, and certain display issues confirmed and addressed this period. Content with room for further optimization--including skin display, pet states, and map crashes--will also continue to be tracked based on new feedback.
For issues involving personal rewards, skins, pets, or account status, please submit your account ID, server number, time of occurrence, and relevant screenshots through Support. For gameplay experience, rule clarifications, and interface suggestions, feel free to continue discussions in the corresponding community topics or the Bounty Feedback Channel.
@mingxuan, @jiuyan, @yimu, @安崚, @sihai, @wujiu and other responsible parties will continue reviewing related content.
Once again, thank you to all Commanders for continuing to share battle reports, screenshots, device information, and operation details, and for providing feedback on actual results after issues are addressed.
See you next time.
LS Operations Team
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