ShireHub

Am I the only high spending player being treated horrifically by customer service? AI Auto response then closes the risk case without any logical reason. No one has looked at it. Then when I do get a human they're very dismissive and they make me repeat everything. I just said in the main post. Eventually ends up with them, ignoring the poster days and then just deleting it. No responses, no resolutions. Thousands of dollars that I've lost because they can't fix the problem or won't fix a problem or refuse to give refunds or even crypto credit. I don't see what the big problem is. You got somebody who spends $90,000 on a game and over the life of my customer service interactions. Have maybe ask for $3,000 worth of returns or exchange for cryptocurrency for obvious game bugs purchases that I never received or items that went missing or incorrect math on distributions two mislabeled items that said you were going to get one thing, but when you clicked it, you got something completely different. These are very legitimate complaints and I have no idea why I've been completely ignored. Rarely to get to talk to a human and when I do they don't care. Their policy is no, they don't give refunds. Except I've never asked for a refund. I've asked for a game credit cryptocurrency to reconcile the losses. If I'm spending this kind of money, I would think there would be at least a higher level of support. But no there is not. There many our players that spend much more than me and I can't believe that I'm the only one treated this way. Is this a common experience because I may just go from sending $90,000 so spending $1